So count me as completely and utterly confused! Am I correct in thinking that the email is a mistake and that I don’t need to return my YouView box but I will lose access to recordings from subscription channels after my BT TV subscription is cancelled?Īlso worth noting as an aside that the first customer service agent told me that I only had weekend and evening call package (wrong!) when in fact I have the anytime call package and when I asked for the anytime call package to be removed I was told that if I did that or indeed if I made any other change to my broadband or call package it would initiate a new contract (wrong again!). ![]() I’ve now received an automated email, however, from BT explaining how to return my YouView box and that they will be sending a pre-paid returns bag to me. He apologised and said that the previous customer service agent hadn’t changed anything on my account and he would cancel my BT TV package with immediate effect and that I would not need to return my YouView box. I then called BT customer services again and spoke to someone who was clearly more knowledgeable. A few minutes later she called me back on my mobile and asked me to confirm my details, which I did and I was then cut off again! She then said she would need to check with a manager and after being on hold for a few minutes I was cut off. When I explained to the CS agent that since I was out of contract the YouView box was mine and therefore I did not need to return it she said that she had an on screen message saying that I would need to return the box. ![]() I was told by the BT customer service agent that if I wished to cancel BT TV I would need to give them 30 days notice (wrong!) and that I would need to return the YouView box to them (wrong again!). And I shall soon be switching my broadband and landline over to Vodafone Gigafast - I’m just waiting for my street to be cabled - so there’s no point in renewing my BT contract. So I just called BT customer services to cancel my BT TV package because I’m out of contract and since I only have the BT TV service to watch football and the football season is over there isn’t any point in paying for it during the off season. I will post this in the BT support forum - as that is the most appropriate place - but thought I ought to post here as well so that YouView are aware that BT are still misinforming customers.
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